Informativa sulla privacy

# Privacy Policy

**Last Updated: August 24, 2026**

At **Elyra**, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices you have regarding your information when you visit or purchase from our Shopify store.

By using our website or placing an order with us, you acknowledge the practices described in this Privacy Policy.

## 1. Information We Collect

When you visit or use our store, we may collect information that you provide directly to us, including:

* Full name

* Billing and shipping address

* Email address

* Telephone number, where provided

* Payment and transaction information

* Order details and purchase history

* Information you provide when contacting customer support

* Information you submit through forms, reviews, or other areas of our website

We may also automatically receive certain technical information when you browse our store, such as your IP address, browser type, device type, operating system, referring pages, and information about how you interact with our website.

## 2. How We Use Your Information

We may use the information we collect to:

* Process and fulfill your orders

* Arrange shipping and delivery

* Process payments and prevent fraudulent transactions

* Send order confirmations and shipping updates

* Respond to questions, requests, or customer-service inquiries

* Provide information about products, services, or promotions where permitted

* Improve our website, products, services, and customer experience

* Maintain website security

* Detect, investigate, and prevent fraud, abuse, or unauthorized activity

* Comply with applicable legal and regulatory obligations

We only aim to use personal information for legitimate business purposes and in a manner consistent with this Privacy Policy.

## 3. Payment Information

Payments made through our store may be processed by Shopify and/or third-party payment providers.

Elyra generally does not directly store your complete payment-card details. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

For payment-related questions, you should also review the privacy information provided by the payment provider used during checkout.

## 4. Shopify

Our online store is hosted and supported through **Shopify**. Shopify may process information relating to your use of our store, including information necessary to operate checkout, payments, security, analytics, and other store functionality.

Shopify's handling of personal information is also governed by its own privacy policies and terms.

## 5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the store function properly and provide a better shopping experience.

Cookies may be used to:

* Keep items in your shopping cart

* Remember certain preferences

* Understand how visitors use our website

* Improve website performance

* Measure the effectiveness of marketing

* Help maintain website security

You may be able to control or disable certain cookies through your browser settings. However, disabling cookies may affect some features of our store.

## 6. Information Shared With Service Providers

We may share personal information with trusted third parties when necessary to operate our business and provide services to you.

These parties may include:

* Shopify and Shopify-related services

* Payment processors

* Shipping and delivery providers

* Website and technology service providers

* Fraud-prevention and security services

* Customer-support providers

* Marketing or analytics providers, where applicable

These service providers should only receive information reasonably necessary to perform their services or fulfill legitimate business purposes.

We do not intend to sell your personal information as a standalone product.

## 7. Marketing Communications

If permitted by applicable law, we may send you promotional emails about new products, special offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Please note that even if you unsubscribe from promotional communications, we may still send important transactional messages, such as order confirmations, shipping notifications, or customer-service communications.

## 8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or accounting requirements.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

## 9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

## 10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

* Request access to personal information we hold about you

* Ask us to correct inaccurate information

* Request deletion of certain personal information

* Ask us to restrict certain processing

* Object to certain uses of your information

* Withdraw consent where processing is based on consent

* Request a copy of certain information in a portable format

* Opt out of marketing communications

Some rights may be subject to legal exceptions or limitations.

To make a privacy-related request, contact us using the information provided below.

## 11. Children's Privacy

Our store is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate steps where required.

## 12. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

If you follow a link to a third-party website, that website's own privacy policy will apply. Elyra is not responsible for the privacy practices, content, or security of websites that we do not control.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

## 13. International Data Transfers

Depending on the services we use, your personal information may be processed or stored in countries outside the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

## 14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.

When we make changes, we will update the **Last Updated** date at the beginning of this policy.

We encourage you to review this page periodically so you remain informed about how we handle personal information.

## 15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your information is handled, please contact us.

**Elyra**

**Email:** [KarloanPaigeuwv787@outlook.com](mailto:KarloanPaigeuwv787@outlook.com)

**Business Address:** 432 Fall Road, United Kingdom

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable requirements.

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