Informativa sulle spedizioni
# Shipping Policy
**Last Updated: August 24, 2026**
Welcome to **Elyra**. We want your shopping experience to be simple, transparent, and reliable. This Shipping Policy explains how we process, prepare, and deliver your orders.
Please read the information below carefully before placing an order with us.
## 1. Order Processing
Once your order has been successfully placed and payment has been confirmed, we begin preparing it for shipment.
* Orders are generally processed within **1–3 business days**.
* Orders placed on weekends or public holidays will begin processing on the next business day.
* Processing times may be slightly longer during busy periods, promotional events, holidays, or unexpected circumstances.
* You will receive a shipping confirmation email once your order has been dispatched.
**Please note:** Order processing time is separate from shipping transit time.
## 2. Shipping & Delivery Times
After your order has been dispatched, the estimated delivery time depends on your destination, shipping method, carrier, and other circumstances.
Estimated delivery times are:
* **United Kingdom:** approximately **3–7 business days**
* **International orders:** approximately **7–21 business days**
These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control may occasionally extend delivery times.
## 3. Shipping Costs
Shipping charges are displayed during checkout before you complete your purchase.
The final shipping cost may depend on factors such as:
* Delivery destination
* Order size or weight
* Selected shipping method
* Available carrier services
* Promotional or free-shipping offers
If a free-shipping promotion is available, the applicable terms and minimum order requirements will be clearly displayed on our website.
## 4. Order Tracking
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your shipping confirmation.
If your tracking information has not updated for several business days, please contact us and we will be happy to assist.
## 5. Incorrect or Incomplete Address
Please make sure that your shipping address, postcode, apartment/unit number, and contact information are correct before completing your order.
Elyra is not responsible for delays or additional shipping costs caused by:
* Incorrect addresses
* Missing apartment or unit numbers
* Incorrect postcodes
* Incomplete recipient information
* Orders returned because the recipient could not be located
If you notice an address error shortly after placing your order, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
## 6. Delayed Deliveries
While we work hard to ensure orders arrive within the estimated timeframe, delivery dates can occasionally change.
Delays may result from:
* Courier or postal-service disruptions
* Severe weather
* Public holidays
* Customs inspections
* High-volume shopping periods
* Incorrect or incomplete address information
* Events outside our reasonable control
A delayed delivery does not automatically mean that an order has been lost.
If your order appears significantly delayed, please contact us so that we can help investigate the shipment.
## 7. Lost or Missing Packages
If your package has not arrived within a reasonable period after the estimated delivery window, please contact us at:
**Email:** [KarloanPaigeuwv787@outlook.com](mailto:KarloanPaigeuwv787@outlook.com)
We may request your order number and shipping details so that we can investigate the delivery with the relevant carrier.
If tracking confirms that a parcel was delivered but you cannot locate it, please first check around your delivery address and with household members, neighbours, or the relevant delivery location. You may then contact us for further assistance.
## 8. Damaged Packages
We recommend checking your package as soon as it arrives.
If your order arrives visibly damaged, please contact us as soon as possible and provide:
* Your order number
* A description of the damage
* Clear photographs of the damaged product
* Photographs of the packaging, if applicable
This information helps us investigate the issue and determine the appropriate solution.
## 9. International Shipping
For international orders, delivery may take longer because of customs clearance and local carrier procedures.
International customers may be responsible for customs duties, import taxes, VAT, or other charges imposed by their destination country where applicable.
Such charges are generally outside Elyra's control and may vary depending on the destination and local regulations.
Customers are responsible for ensuring that they understand any applicable import requirements before placing an international order.
## 10. Customs Delays
International shipments may be held by customs for inspection or additional processing.
Elyra cannot guarantee how quickly customs authorities will process an individual shipment.
Customs-related delays are not included in our estimated delivery times and may extend the expected arrival date.
## 11. Multiple Items in One Order
Depending on product availability, warehouse location, or fulfillment arrangements, items from the same order may occasionally be shipped separately.
If this happens, you may receive more than one shipping confirmation or tracking number.
You will not be charged an additional shipping fee solely because your order is divided into multiple shipments unless the applicable shipping terms shown at checkout state otherwise.
## 12. Order Changes or Cancellation Before Dispatch
If you need to change or cancel an order, please contact us as quickly as possible after placing it.
We will make reasonable efforts to accommodate your request, but orders that have already entered processing or been dispatched may not be able to be changed or cancelled.
Any refund or cancellation will be handled in accordance with our **Refund Policy**.
## 13. Delivery Estimates
All delivery times published by Elyra are estimates based on normal shipping conditions.
They are provided to help customers understand when an order may arrive and should not be interpreted as guaranteed delivery dates.
Once an order has been handed to the shipping carrier, certain delivery circumstances are outside Elyra's direct control.
## 14. Contact Us
If you have questions about your order, shipping status, delivery address, or this Shipping Policy, please contact us.
**Elyra**
**Email:** [KarloanPaigeuwv787@outlook.com](mailto:KarloanPaigeuwv787@outlook.com)
**Business Address:** 432 Fall Road, United Kingdom
We aim to provide clear and helpful support regarding your order and delivery.
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